Overview

Job description

Job description:

  • Provide basic technical support to international enterprise customers, for all managed service products, through customer interaction.
  • Provide network support and customer status in a complex multi-vendor environment.
  • Troubleshoot network issues.
  • Analyse incoming incidents, mark improvements and identify chronic cases.

Requirements

Key skills:

  • Advanced English (equivalent to B2)
  • Minimal technical knowledge (CCENT level) or a year or longer experience on a technical support position (network industry preferred). CCNA Cisco Routing and Switching certification preferred.
  • A logical and analytical mind-set and passion for solving problems and learning new things

We offer

Benefits:

  • Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • After 12 months possibility of gaining CISCO certificates for free