Overview

Job description

As Network Security Support Engineer (L2) yowill be responsible for:

  • providing second-line remote technical support to clients
  • managing incidents of medium complexity
  • monitor infrastructure – ensure that assigned infrastructure site is configured, installed, tested and operational
  • ensure resolution of incidents and requests – investigate second line support calls assigned to them and identify the root cause of incidents and problems
  • incident management – will take responsibility receiving calls and incidents at the services desk. Assist in analysing, assigning and escalating the support calls
  • develop detail work instructions for L1 Engineers to follow and complete requests
  • submit change implementation plan with risk assessments and roll-back action

Requirements

As an ideal candidate you should have:

  • Working experience in network security administration or support
  • Knowledge of Cisco firewalls and security related to Cisco
  • Minimum of 2 years of experience in the support environment
  • Experience in supporting clients with any of the following technologies: Juniper, Checkpoint, Cisco, F5, RSA Security
  • Advanced in English and any other language (German, Dutch, French, Spanish, Czech)

We offer

We offer:

  • great salary conditions
  • + 10% yearly bonuses
  • permanent contract
  • nice relocation package (flight tickets, accommodation,..)
  • opportunities for personal and professional development
  • meal vouchers, 5 weeks of holiday, mobile phone, notebook, 3 sick days
  • contribution to public transport ticket, pension insurance contribution
  • language courses, providing certificates
  • opportunity to join a corporate university (courses, certifications)
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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