Job description

– Monitoring of services to proactively detect and fix any network problem.

– Picking up incoming customer calls and responding to new incident tickets.

– Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.

– Owning and resolving technical incidents within SLA targets.

– Leading communication with the customer of major outage resolution progress.

– Delivering best class service desk and technical support.


– Very good knowledge of English language (written and spoken). Spanish, German, French or other language is a plus.

– CCNA certification.

– General technical understanding of IP, MPLS, VoIP technologies.

– Good interpersonal and communication skills.

– Attention to details.

– Team player.

– Bachelor’s degree in Information Technology, Computer Science is an advantage.

We offer

– Attractive working environment within a multinational telco company for one of the largest multinational customers.

– Competitive salary with bonuses.

– Work in a friendly team.

– Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
In compliance with the new EU General Data Protection Regulation (GDPR), we would like to bring to your attention that by clicking on //Send application// you send your personal details to a third party that presents itself as an //employer// on JobSpin.cz website. The data you submit to this website is used and stored exceptionally for our internal statistical purposes and for assisting you in case of need of maintenance of your account or submitted applications. You are always free to delete your account at JobSpin.cz. Simply send us a message at info@jobspin.cz if you need help.