Overview

Job description

– Monitoring of services to proactively detect and fix any network problem.

– Picking up incoming customer calls and responding to new incident tickets.

– Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.

– Owning and resolving technical incidents within SLA targets.

– Leading communication with the customer of major outage resolution progress.

– Delivering best class service desk and technical support.

Requirements

– Very good knowledge of English language (written and spoken). Spanish, German, French or other language is a plus.

– CCNA certification.

– General technical understanding of IP, MPLS, VoIP technologies.

– Good interpersonal and communication skills.

– Attention to details.

– Team player.

– Bachelor’s degree in Information Technology, Computer Science is an advantage.

We offer

– Attractive working environment within a multinational telco company for one of the largest multinational customers.

– Competitive salary with bonuses.

– Work in a friendly team.

– Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.