Overview

Job description

Principle Duties and Responsibilities in tier 2:

  • Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)
  • Direct customer and account team interface providing day to day network support
  • Manage trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve complex connection/communication problems
  • Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.

Working Hours:

In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.

 

Requirements

  • Experience of customer service ideally gained in a customer facing environment
  • English proficiency in both verbal & written form
  • Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.
  • A Background in Maintenance and/or Managed Service Sales within the Network arena
  • Helpdesk Experience
  • Cisco CCNA Qualified or relevant NOC experience of at least 1 year
  • Background knowledge of Frame Relay, Ethernet (MAN), ATM, IMA; knowledge of ISDN is an advantage.
  • Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
  • Basic knowledge of Windows, Unix, ticketing systems such as Remedy
  • Knowledge of MPLS and QoS policing is not required but is an advantage.

 

We offer

  • Opportunity to work for an international, independent and stable private company in the heart of Europe
  • Grow your skill base, we will support your technical development related to the role
  • Be part of vibrant international team
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care with English speaking personnel
  • Special discounts for gyms, opticians
  • Czech/English classes
  • Team building events
  • Employee referral bonus.
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Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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