Overview

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Be a part of NNIT’s rapid expansion in the Czech Republic and join the winning team. We have a development centre in Olomouc and now we are above 200 employees in our new operations centre in Prague and we plan to be above 300 employees before the end of 2017.

Your responsibilities as Service Desk Analyst

As a Service Desk Analyst at NNIT Service Support Center in Prague you will handle incoming calls from employees working at larger companies. You will handle incidents and service requests ranging from end user logon problems to functional support to business units.

Your ambition will be to get the problem solved within the first contact. The support is provided in various languages for our customers’ global organizations, so you speak minimum one of these languages: German & English.

As part of the NNIT Service Support Center your IT support and analytical skills will be highly valued since we tend to be confronted with complex customer problems. Co-workers will regard you as a person who is outgoing and working well in a team and you will share your professional knowledge and experience with them naturally. You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.

Qualifications and experience

As an IT Support you have a good understanding of Windows environment, Outlook/MS Office, Citrix, Remedy (or different ticket management tool), network connections and devices, remote control, troubleshooting, software and hardware installation. It is an advantage if you either have previous experience in 1st level IT support or an education in IT.

Being focused on quality and results you are constantly pursuing and achieving personal and work related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.

A major part of your responsibility will be to communicate support related solutions to different audiences from technical subject matter experts to executives. Speaking and writing skills in English (minimum B2 level) are essential together with knowledge of German.

Employee benefits

We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

We also offer you:

The opportunity to work in a multicultural company
Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
Holidays 5 weeks
Sick days
Notebook
Cell phone
Meal vouchers
MultiSport card enabling free entry to over 250 sport facilities in Prague
Cafeteria
Flexible start/end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea/coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Information about the vacancy

Job location: Bucharova 2641/14, 158 00  Praha-Stodůlky, Czech Republic
Employment type: Full-time work
Type of employment: Employment contract
Duration of employment: Permanent
Benefits: Cell phone, notebook, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, refreshments on workplace, sick day, corporate Events, foreign business trips
Required education: Secondary education or professional training with a school-leaving exam
Required languages: German (advanced), English (advanced)

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About NNIT

Make your mark on a fast growing IT company

NNIT is a fast growing IT company with ambitious goals and 2,600 employees globally. At NNIT, you can make your mark on some of the most challenging projects in the industry, on our journey forward as a company, and on your own career.

You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.

We supply IT services to large enterprises that demand high levels of quality and service, and we take responsibility for our clients’ IT as if it was our own. We live our values every day, so you should be able to see yourself in them. We are: Conscience driven. Value adding. Open and honest.

In 2015 we hired 530 new employees worldwide, and we are always looking for sharp, energetic IT professionals to join us at our headquarters and offices in Denmark and at our affiliates in Europe, Asia and the U.S.