Overview

Job description

● Lead and develop a team of conversion operations specialists, including hiring the top talent and focus on further growth of the team.

● Build and share campaigns calendar and proactively prioritize proactive outbound campaigns in cooperation with group (headquarters) marketing and local marketing teams.

● Act as a part of the Conversion Operations team and lead by example.

● Define new reporting in cooperation with Group BI & Analytics team and drive reporting improvements going forward.

● Work closely with Acquisition and CRM team in order to ensure all conversion operations campaigns drive the best effect.

● Monitor and continuously drive improvement in specialist QA score to ensure customer satisfaction and brand development.

● Write chat and phone scripts and work closely with local teams on sign off and continuous evolution.

Requirements

● At least 4 – 5 years’ experience in Outbound Contact Center/ Vendor Shared Services Management

● Relevant people management and project management experience

● Knowledge of Microsoft Office Suite, Visio and SharePoint

● Native Czech or Polish speaker

● Fluent advanced knowledge of English

● Strong sales skills and communication skills

● Excellent presentation skills

● Goal orientation and growth mindset, open-mindedness

● Good analytical skills

● People oriented decision maker and out-of-the box quick thinker

● Self-motivated Go – Do person

● Sports enthusiast

We offer

● Friendly work environment full of sports geeks

● Possibility to build a brand new team

● Background of a successful company that is expanding internationally

● Diverse work in a dynamic environment

● Relax room at work (you can enjoy table football, darts and billiards with your colleagues)

● Package of company benefits including 5 weeks of vacation, subsidized MultiSport card, professional trainings, various company events, meal vouchers, a cup of good coffee whenever you want, company breakfasts etc.