Overview

Job description

What will you do?

  • Deploy products to customer systems (either onsite or remotely)
  • Perform cross-product support including complex system recovery
  • Analyze log files to assist in problem identification and resolution
  • Diagnose and isolate complex cross product interworking issues and third party issues
  • Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
  • Propose, review, approve and implement changes on systems in deployment or support phase
  • Recommend product/process improvements to product development team and product management
  • Participates in 24×7 on-call coverage during out-of-office hours

 

What will you work with?

  • Software products which aim at scalability, distributed architecture and high performance
  • A mixture of proven and bleeding-edge technologies
  • Linux
  • Switches, routers and load balancers, storage frames, server blades
  • Physical and virtual hardware
  • ITSM from ServiceNow https://www.servicenow.com

 

Requirements

What do we expect you already know/have?

  • Willingness to learn new things
  • Willingness to travel to abroad to customers
  • Analytical thinking
  • Good experience working with Linux and network administration
  • Experience of installing, upgrading and configuring computer hardware and software
  • Good virtualization experience
  • Knowledge of mobile networks preferred but not essential
  • Good understanding of software engineering principles
  • Good understanding of IMS core
  • Experience working with IP networks
  • Experience working with SS7

We offer

What do we offer?

  • Friendly and encouraging team of colleagues
  • Huge potential of professional growth
  • Wide range of benefits – 1 weeks of extra vacation, 3 sick days, English courses, team buildings, company breakfast, free drinks in the office
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Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
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