We work together with our partner, a Fortune 300 corporation, world leader in business consulting in the fields of Finance, Telecommunications and Informatics, holding operation centers in over 50 countries worldwide supporting a wide range of business disciplines. The support operations center in Prague employs over 700 employees across 5 divisions and business segments, support services and internal operations.
35.000 CZK – 40.000 CZK per month / DOE (depending on experience).
Extensive corporate benefits package.
International working environment.
All relevant training and coaching for your continue professional growth.
Accessible and supportive management.
Free refreshments in the workplace.
Social events and team building activities.
State of the art office building in centric part of Prague.
The Human Resources Shared Services department partners with HR Business Partners (HRBP) and HR Centers of Excellence (COEs) to support business objectives by responding to customer inquiries, processing HR transactions, and administering standardized functions. The HR Specialist’s responsibilities include coordinating and administering specific CSS HR process/scope areas, such as employee benefit programs, employee relations, leave of absence, joining and leaving, personnel details changes, alongside adherence to Service Level Agreements (SLAs) and Operation Level Agreements (OLAs), and successful team partnership across H2R.
Within the role your responsibilities will be:
*Investigating, assessing and recommending solutions to employee queries
*Interpreting company policies and procedures, and advising employees and managers accordingly
*Leveraging standardized global processes, tools, and technologies to ensure a quality service
*Case management, analysis, tracking, and documentation
*Managing day-to-day assigned tasks in accordance with SLAs, and OLAs
*Partnering with level 1 and 2 colleagues on areas of multiple touch points
*Setting quality standard principles and providing likely solutions to BU obstacles
*Suggesting practical solutions to day to day issues
*Participating in projects and migrations as needed
*Taking ownership and accountability of assigned tickets, whilst working collaboratively with other internal HR/Payroll/DM/Finance functions as required
THE IDEAL PROFILE
*Bachelor’s degree in HR Administration, Business Administration, or related field
*Previous HR experience, preferably in a Shared Services or HR Centres of Excellence environment, or a strong motivation for the field
*Case management expertise
*The ability to manage multiple tasks
*A demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion
*Excellent verbal and written communication skills in English (additional languages are advantageous)
*Must be able to successfully interact with all CSS departments
*Exceptional customers focus and service orientation
*Excellent interpersonal and conflict resolution skills
*The ability to work independently and as part of a team
*Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
About People Place
About People Place
Our group has been successfully sourcing and providing talented hard-working professionals since 2001, which makes us an experienced but young Recruitment & Staffing agency in the market. Our passion is to lead through enterprise, innovation, warm-heartedness and integrity. Going the extra mile, comes as standard for us at all times.
People Place helps people shape their careers and organizations their human power. We build relationships with our candidates and we develop a client service that goes beyond business. To exceed expectations on both sides is part of our company DNA.
We look forward to hearing from you and having the opportunity to chat on a one-to-one basis. Discuss your goals, priorities and expectations with our HR Specialists. Plain and straight forward, our goal is to put together Best & Best.
Please, contact me at any time should you have any questions or queries or to apply directly:
Section Lead | Senior Talent Recruitment Consultant
Mobile: +420 773 795 959
Address: Halkova 2, Prague 2, 120 00
Country: Czech Republic