Overview

THE EMPLOYER

We work with a world leader in business consulting in the fields of Finance, Systems Integration, Telecommunications and Informatics just to name very few of the many sectors among their business portfolio. Holding operation centers in more than 70 countries worldwide, this corporation is globally recognized as the “next generation” business consulting market player. Proudly ranked among the most innovative companies to work for by reputable magazines like The Wall Street Journal. A truly unique opportunity to be part of a corporation in market expansion venture.

THE ROLE

The Human Resources Shared Services Department partners with HR Business Partners (HRBP) and HR Centers of Excellence (COEs) to support business objectives responding to customer inquiries, process HR transactions, and administer standardized functions. The HR Managers responsibilities include management of day-to-day Level 2 operations including, knowledge management, case management, quality customer service, managing new in country migrations, business projects, alongside adherence to Service Level Agreements (SLAs) and Operation Level Agreements (OLAs), and successful team partnership across H2R.

TASKS AND RESPONSIBILITIES 

  • Requirements gathering, conducting workshops, building migration plans
  • Establishing and leading scheduled calls, driving knowledge transfer activities, capturing actions and risks, Inform the defined working group of important updates and set priorities to achieve expected results
  • Create WI, BOSCARDS, Process Maps, Escalation Routes, Contact Routes, etc
  • Build and sustain Statement of Work, Governance, Meetings Minutes
  • Participate in full WD – GHR Implementation once approval to transition Offshore to CSS Operating Model
  • Closely cooperate with other SME/Team Lead in both Offshore and CSS Models, to create synergies and utilize lessons learnt and experience
  • BAU Operation and Service Delivery
  • Identify training needs to support overall quality of service
  • Monitor individual and group’s performance and provide recommendations to Mgr
  • Ensure adherence to policies and procedures within the realm
  • Assist TMs in meeting deadlines, serve as first escalation point for operational issues, provide regular feedback on performance to Mgr
  • Escalate operational/project constraints, troubleshoot to Mgr as appropriate
  • Take ownership and accountability within the entrusted area of expertise, whilst working collaboratively with other internal departments
  • Build peer relationship across CSS
  • Report main accomplishments and ongoing activities to Mgr on a weekly basis
  • Sustain Governance and cooperation

REQUIREMENTS 

  • Experience preferably in a shared services or COE model
  • Experience in HR and/or Payroll
  • People Management experience a must
  • Project Migration
  • Ability to manage multiple tasks
  • Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion is critical
  • Excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone and in person
  • Excellent written communication skills including proper grammar and correct sentence structure
  • Ability to adapt to a rapidly changing environment
  • Exceptional Service orientation
  • Excellent interpersonal skills
  • Conflict resolution skills
  • Ability to work independently and as part of a team
  • Problem solving capability
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Knowledge of SAP, Workday or other HRIS

OUR CLIENT’S OFFER

  • 60,000 up to 65,000 CZK gross
  • 5 weeks of vacation
  • Flexible start/end of working hours, home-office policy
  • Educational contribution
  • Education & Development program
  • Cafeteria benefit program (Benefity a.s.)
  • Meal vouchers

 

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About People Place

About People Place

Our group has been successfully sourcing and providing talented hard-working professionals since 2001, which makes us an experienced but young Recruitment & Staffing agency in the market. Our passion is to lead through enterprise, innovation, warm-heartedness and integrity. Going the extra mile, comes as standard for us at all times.

People Place helps people shape their careers and organizations their human power. We build relationships with our candidates and we develop a client service that goes beyond business. To exceed expectations on both sides is part of our company DNA.

Please do not hesitate to contact me in case of any questions or to apply directly:

Dijana Nikodinovska
Talent Recruitment Consultant
People Place
Distinctly Different
Email: dijana.nikodinovska@peopleplace.eu
Mobile: +420 604 453 479
Address: Halkova 2, Prague 2, 120 00
Country: Czech Republic