Overview

A global leader in medical technology, services and solutions is looking for a communicative, empathetic and people-oriented colleague who wants to join our growing, international team in Prague.

Job description

Provide product-oriented support and technical services by responding to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or questions about their medical device

Provide troubleshooting and resolution associated with device functionality and capability.

Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).

Follow up on and monitor the Product Complaint resolution back to the customer, in close coordination with the US and local stakeholders.

Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.

Covering other related administrative tasks.

Product and process training provided by the company to all new hire, additional training continues through the role.

Requirements

Fluency (native speaker) in Polish language.

English language skills – required B2 level.

Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.

High sense of empathy, and patience.

Ability to work shifts to ensure 24/7 support (weekend as part of monthly hours and night on-call duty).

We offer

Salary 33.000 CZK + 4.000 CZK cafeteria bonus + bonus for weekend and night on-call duty. The total monthly salary approximately 40.000 CZK (1.500 EUR).

You will get company benefits such as meal vouchers, 25 days of holidays, education, iPhone, unlimited calling and various other benefits. This is a great opportunity to use your language skills on a daily basis, work in an international environment and gain valuable experience and knowledge.

Don’t miss your chance!

Contact me with your English CV at katerina.parikova@manpower.cz or call me on +420226257593

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About Manpower

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For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

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