Job description

Do you have experience wtih complex B2B customer support and order management?

Then this might be a perfect opportunity for you! Apply now, and our team will contact you.

What will be your key responsibilities?

– Processing customer orders
– Opening and managing customer accounts in the CRM system
– Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
– Handling customer complaints and providing appropriate solutions
– Communicating with customers by phone and email in French and English


What do you need?

– Experience in customer service and order management
– Advanced level of spoken and written French (C2) and English (C1)
– Previous experience with CRM systems like Oracle is great advantage
– Familiarity with MS Office tools (mainly Excel and Outlook)
– Strong communication skills and problem solving skills
– Ability to work in a team


– 5 weeks of holiday
– Occasional work from Home
– Contribution to life insurance and retirement plan
– Discounts for company products
– Meal allowance
– Multisport card
– Cafeteria
– Complex training program

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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