Overview

Mission and objectives

The WHO Country Office was established in Prague in 1992 to assist Czechia in achieving its main public health priorities and to engage the country in global public health. The priorities for the Country Office are set out in the Biennial Plan of Cooperation between WHO/Europe and Czechia. The Office implements the plan in close collaboration with national institutions and international partner agencies.

Context

Following the 3-level grading of the emergency in Ukraine on 24 February 2022, a structure has been put in place to respond to the emergency in Ukraine and surrounding countries. This includes a Communication Pillar at regional and country levels. RCCE specialists are needed in Ukraine’s surrounding countries to coordinate RCCE strategies and plans, implementing and measuring RCCE activities in the context of refugees arriving from Ukraine.

Task description

Reporting to the WHO Representative (WR) and/or Head of the Country Office (HoCO), and under the regular guidance of the Risk Communication and Community Engagement Regional Adviser WHE/EURO and the Communication Manager, the volunteer is expected to deliver effective RCCE interventions informed by listening and relevant to target audience. Coordinate the development and implementation of a RCCE action plan for the country office and in support of national authorities, as part of the health response operations to Ukraine’s emergency.

This includes:

• Identify key target audiences with a focus on refugees and host populations;

• Use listening mechanisms and data collection and analysis methods to monitor and analyze information and address perceptions among key target audiences; • Map key areas of interest and concern in both refugees and host populations;

• Based on listening data;

• Develop relevant RCCE messages and materials (brochures, leaflets and posters including graphic design; animated videos; radio and TV scripts; social media content), campaigns, and other initiatives, in languages and formats used by target audiences;

• Respond to rumours and misinformation as needed; • Deploy RCCE messages, materials, campaigns etc. to key target audiences via trusted sources and channels;

• Engage community influencers (e.g. community leaders, health mediators, faith-based organizations, civil society organizations) and co-develop and deliver effective RCCE interventions;

• Measure and evaluate interventions by setting a MEL strategy;

• Support WHO coordination on RCCE across UN agencies and health partners;

• Report regularly on RCCE activities and issues to the IM and respective RO counterparts;

• Build and maintain RCCE capacity in the country (WHO Country Office, national authorities, partners, media and other stakeholders) through trainings, coaching and on-the-job support;

• Perform any other related incident-specific duties, as required by supervisors.

Results/Expected outputs:

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies:

• Identify key target audiences with a focus on refugees and host populations;

• Use listening mechanisms and data collection and analysis methods to monitor and analyze information and address perceptions among key target audiences;

• Map key areas of interest and concern in both refugees and host populations;

• Based on listening data;

• Develop relevant RCCE messages and materials (brochures, leaflets and posters including graphic design; animated videos; radio and TV scripts; social media content), campaigns, and other initiatives, in languages and formats used by target audiences;

• Respond to rumours and misinformation as needed;

• Deploy RCCE messages, materials, campaigns etc. to key target audiences via trusted sources and channels.

• Engage community influencers (e.g. community leaders, health mediators, faith-based organizations, civil society organizations) and co-develop and deliver effective RCCE interventions;

• Measure and evaluate interventions by setting a MEL strategy;

• Build and maintain RCCE capacity in the country (WHO Country Office, national authorities, partners, media and other stakeholders) through trainings, coaching and on-the-job support.

Eligibility criteria

Age

27 – 80

Nationality

Candidate must be a national or legal resident of the country of assignment.

Requirements

Required experience

3 years of experience in RCCE related professional experience, part of which working in disease outbreaks or health emergencies. Proven experience in the development and implementation of RCCEs strategies and plans; Desirable: Knowledge or understanding of WHO mandate and goals in emergency response relief or experience in similar positions in the UNs. Other Skills (e.g. IT): Computer literacy. Excellent presentation skills, with proven ability to write in English in a clear and concise manner. Knowledge or skills in visual design;

• Excellent interpersonal skills. Effective negotiation, facilitation, and consensus-building skills. Ability to work under pressure while producing results. Ability to “think outside the box” and to make innovative proposals related to RCCE. Tact, discretion, and diplomacy. Knowledge or understanding of WHO mandate and goals in the emergency incident management context.

• Sound security awareness.

Area(s) of expertise

Communication, Crisis and emergency response, Health

Driving license

Languages

Ukrainian, Level: Working knowledge, Desirable Czech, Level: Fluent, Required English, Level: Fluent, Required Russian, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in social sciences, behavioural sciences, development sciences, communications, humanities or related fields from an accredited/recognized institute; Desirable: Master level in any of the above. Training in public health, health education, health communication, or health promotion.

Competencies and values

• Professionalism

• Integrity

• Teamwork and respect for diversity

• Commitment to continuous learning

• Planning and organizing

• Communication

• Flexibility

• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WHO’s mission and vision, as well as to the UN Core Values.

As UN National Volunteer, you are entitled to receive:

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About WHO Czech Republic

The WHO Country Office was established in Prague in 1992 to assist Czechia in achieving its main public health priorities and to engage the country in global public health. The priorities for the Country Office are set out in the Biennial Plan of Cooperation between WHO/Europe and Czechia. The Office implements the plan in close collaboration with national institutions and international partner agencies.