Overview

Job description

A well-established, gradually growing international company is currently looking for a Senior IT Onsite Support Technician.

Do you see yourself as an IT geek and you want to work both with HW and SW?

Do you want to be part of global changes, projects and IT Security tasks?

Then apply right now!

These will be your daily IT support responsibilities:
– Replying to questions: Hardware, software and network related
– System and application configuration, upgrades and maintenance
– You will be receiving tickets globally and locally regarding service and HW changes
– Being part of project management according to ITIL os SCRUM
– Contribution on IT Security projects
– Responsible for Wi-fi connection issues, LAN and WAN
– Management of IT inventory and maintenance for newcomers
– Helping fellow employees/users to install their apps
– Identification and documentation of technical issues s
– Creation and contribution on manuals
– Goal to achieve the best customer feedback

Requirements

– Advanced level of spoken and written English (B2+/C1)

– Czech/Slovak (B2+/C1)
– At least 3 years of experience with L1 and L2 Onsite support (management of HW and SW)
– Tools similar to Active Directory are needed (ID and user administration)
– Experience also from Onsite support (installations, PC, laptops, mobile devices)
– ITIL experience or certificate

Benefits

– 25 vacation days
– Yearly bonus
– Flexible home office
– Great Location in Karlín
– Newly refurbished modern office designed for engineers. 4-seat offices, no open space.
– Positive atmosphere and company culture.
– Stable environment
– Start-up culture within providing stability of a corporate

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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