Job description

As Service Delivery Manager you will be responsible for:

  • Manage services includes a complex services to large programmes and Enterprise Service Engagement
  • Ensure and and co-ordinate delivery of the services in multiple locations across the region involving at times different countries, culture..
  • Evaluating service delivery and process optimalizations
  • Main communication with clients on international format projects
  • Regular customer meetings and identifying their needs
  • Responsible for customer service and afterwards to evaluate compliance with the terms of the contract


  •  General Qualification in Business or Management/IT (ITIL certification – basic level)
  •  5 – 10 years’ work experience relevant to the field
  •  Experience with customer service/Project management in IT field (knowledge of Telco and Cisco products)
  •  Exellent client service orientation and communications skills, ability to negotiate
  •  General overview of IT technologies
  •  Ability to speak Czech or Slovak + English/Advanced

We offer

  •  Rapidly growing international environment and become a leader of Global Support Centre
  •  To be a part of the new project and setting up new processes
  •  Very competitive and stable conditions with possibiltities to grow
  •  Flexible working hours, un-limited contract, 10% yearly bonuses
  •  Company car, Contribution to pension insurance, Notebook, Courses, Training…
  •  Modern and friendly working environment in Prague (near by metro Prazskeho Povstani)

We look forward to receive your application! Please in English language.

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