Overview

Job description

As Service Desk Analyst you will be responsible for:

  • Receives Service requests via Telephone, E-Mail, Fax, Internet or through Monitoring
  • External / internal communicationsMonitor progress against customer SLAs using GSOA systems
  • Highlight errors/discrepancies in the customer data (CRM + Documentation)
  • Participate in the delivery of other managed services

Requirements

Your experience and knowledge:

  • +1,5 years of professional experience in any filed – Customer Service field
  • Working experience in an European Call Center /Shared-Service Center is appreciated
  • Basic knowledge in business administration and/or network-skills
  • Willingness to work in a 24-7 shift environment- with special package of benefits:)
  • Basic technical and analytical thinking
  • Advanced in German or French language

We offer

We can offer:

  • Great salary conditions + 10% yearly bonuses
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday, mobile phone, notebook
  • 3 sickdays, contribution for public transport ticket + pension insurance
  • Language courses, providing certificates and much more…

 

Send me your CV in English, please, and I’ll connect to you to discuss the details.

Looking foward to hearing from you soon!