Job description

A well-established, gradually growing international IT company that is currently looking for a Service Desk Team Leader with English.

Do you have experience with leading a team of IT Technicians?

Would you like to be the key pillar in a new team of IT experts?

Then apply! :)

Your daily tasks will be:

– Leading a team of experienced L1 IT Service Desk team members
– Creating technical documentation and keeping it accurate
– Developing training materials for new colleagues
– Communication with clients
– Managing the internal database
– Monitoring KPIs and presenting solutions


– Advanced level of spoken and written English (B2+/C1)
– Energetic, dynamic and pro-active approach
– Communication, compassion and social skills are a must
– Experience with Team Leading or Management position in Service/Help Desk is a must
– It is a plus to have a Degree in Computer Sciences or similar (not needed)
– Network security and anti-virus knowledge is an advantage (not needed)


– 5 weeks of holidays
– 4 Sick days
– Meal vouchers
– Referral bonuses
– Multisport card
– Refreshment in the office
– Work on various projects
– Professional and personal development
– Developing of linguistic skills
– Competitive salary and many other interesting benefits

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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