Do you have analytical skills?
Do you like solving complex problems and delivering innovative solutions based on the data analysis?
If yes, we are looking forward to your CV!
– monitoring of service levels (recruitment support department) and site performance
– delivering root cause analysis to identify misses in SLA’s through deep dives of data
– ensure effective management of the incoming and outbound phone, chat, text and email volume
– fix the issues impacting candidates experience in real time
– plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of real time management processes
– communication with vendor partners
The contract is for 6 month with possibility of prolongation
Start – asap
Salary: 37 000 – 38 000 CZK/m
– Fluent English
– MS Excel advanced skills (macro, etc.), coding VBA & SQL, Python will be a great advantage
– Analytical thinking
– Workforce management or planning experience
– Previous experience in customer service support operations or similar
– Pro-active and communicative personality
– Strong attention to detail
– Stakeholder management
– home office
– 5 weeks of paid holiday
– Meal vouchers
– Multisport card
– Continued learning and development
– Teambuilding activities
– Dog friendly office
Note for candidate
Send us your CV in English and Czech if you have one.