•Provide application support for non-standard software applications
•Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
•Diagnose the issue and escalate to programmers in cases of complex application problems
•Facilitate communication between programmers and end users
•Translate customer information into English to communicate with internal colleagues
•Maintain technical knowledge databases and “how to” queries
•Report on local country data on incidents, problems, service requests etc.
Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!
•Fluency in German and intermediate English (Spoken & Written)
•Experience/knowledge of JAVA or .NET technologies (main technologies for all applications)
•Basic knowledge of databases (Oracle, MySQL, MSSQL)
•Understanding of basic Object Oriented Principals (OOP)
•Flexible on travel – may involve international travel for training purposes
• Permanent contract
• Performance bonus
• Meal vouchers
• Language courses
• Competitive salary
• 5th week of leave
• Option to work from home
• Modern offices in the center of Brno, 2nd largest city of Czech Republic
• Initial Accommodation – 2 weeks accommodation provided by the company on joining
• Training opportunities – Professional training provided by experts for eligible employees – Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.