Overview

Job description

  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with suppliers and customers in relation to fault resolution and control the repair process
  • Direct customer and account team interface providing day to day network support
  • Manage initial trouble investigation, isolation and steady state recovery
  • Assists users to identify and solve connection/communication problems
  • Book out tickets to telco vendors for access circuit trouble investigation
  • Provide regular status updates to enterprise and internal customers

Requirements

Technical Skills:

  • Background in maintenance within the Network area
  • Helpdesk Experience
  • Basic data Network skills (CCENT)

Soft Skills:

  • Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
  • Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed SLA; or to other 3rd party as necessary
  • Ability to work well under pressure, set priorities and comfortable making decisions
  • Advanced English and French language skills (B2+ as a minimum)

We offer

  • Opportunity to work for stable international company
  • Technical development related to the role
  • Good quality work-life balance with plenty of cultural and active opportunities
  • Vibrant international team
  • 1 extra week of holiday (5 weeks in total)
  • Meal vouchers
  • Private medical care with English speaking personnel
  • Special discounts for gyms, opticians