Overview

Job description

Your main responsibilities:

  • leading team (Service desk analysts), managing team performance and KPI´s
  • ensuring customer requests and incidents are resolved
  • managing team resource levels
  • providing training for the team and keeping them up to date with any changes
  • motivation of the team

Requirements

As an ideal candidate, you shoud have:

  • working experience as a team leader (managing and leading multinational teams)
  • previous experience from the similar position is a must
  • fluent English (C1) as well as German (C1)
  • previous experience in working on 1st, 2nd or 3rd Line IT Support Helpdesk is a big plus
  • ITIL Foundation Certification is an advantage
  • strong leadership skills to develop and motivate a technical team

We offer

We offer:

  • great salary conditions + 10% yearly bonuses
  • opportunities for personal and professional development
  • meal vouchers, 5 weeks of holiday, mobile phone, notebook, 3 sickdays
  • contribution for public transport ticket, pension insurance contribution
  • language courses, providing certificates
  • opportunity to join a corporate university (courses, certifications)
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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