Overview

About the Company: Our client is a global software company that helps businesses work smarter. The company is one of the largest vendors of ERP and other enterprise applications.

As a Technical Support Specialist, you’ll leverage your Java and SQL expertise to resolve customer issues on the internal company applications and provide an exceptional support experience on enterprise-level applications.

Job description

  • Troubleshoot and resolve customer issues using Java and SQL
  • Support customers in real-time via chat, phone, and online channels
  • Track and manage cases in the ticketing system
  • Communicate issue statuses effectively with customers
  • Create and update resources for the User Community and internal knowledge base
  • Collaborate with cross-functional teams globally

Requirements

  • Practical experience with SQL and Java
  • Bachelor’s degree in IT
  • At least 1 year in tech support, development, IT or QA
  • Fluency in English to collaborate with international colleagues
  • Strong customer focus, problem-solving skills, and adaptability
  • Excellent communication and interpersonal skills

We offer

  • Full-time employment contract
  • Meal vouchers (90 CZK/day covered by the company)
  • 40% remote work option
  • Annual bonuses
  • 6 sick days
  • Monthly cafeteria card points
  • MultiSport card option
  • Paid sick leave (100% salary) up to 15 days/year

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.