Overview

Job description

Major Accountabilities

  • provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • first and second level technical support – calls/tickets/user interaction
  • provide prompt responses to questions from employees as well as from client’s site
  • documentation of problems and knowledge database creation
  • provide hardware migration teams with information and appropriate reports and lists
  • Service Request Management, Access Management, User Management, in-house Onsite Support
  • end-users trainings
  • right assignment and troubleshooting
  • maintain accurate hardware and software inventory
  • process Improvement activities
  • consult with IT experts, if the appropriate course of action in unclear
  • application of knowledge of overall systems and landscapes as appropriate

Requirements

Requirements

  • language skills: fluent English and German is required
  • technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
  • strong problem solving/analytical abilities
  • good communication skills
  • attention to detail and ability to multi-task handling multiple clients
  • ability to work independently as well as willing to follow direction and best practices
  • planning and organizing skills
  • team player and supportive personality
  • candidates have to declare Criminal record extract not older than three months

We offer

We offer

  • Broad range of activities, tasks and projects
  • Further development and professional advancement
  • Friendly and international working environment
  • Active use of foreign languages
  • Competitive salary and various benefits