Overview

Job description

Purpose of the job:

  • Be the central point of contact for customers
  • Promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers.
  • Manage CRM activities daily, record and handle complaints, opportunities according to set process
  • Manage and monitor all types of orders, delivery dates and holds and escalate where appropriate.
  • Manage warranty claims from customers.
  • Plan, monitor and invoice Field Service orders where required.
  • Provide information on price, availability and other product related details based on catalogue, service portfolio, system (SAP/CRM) and other sources available
  • Work closely with Credit Control and Cash Collection teams to resolve finanical issues

Requirements

  • Secondary education, ideally IT, technical or business administration
  • Previous experience in IT and Customer Service role required
  • Experience with invoicing and incoterm rules is an advantage
  • Excellent knowledge of MS Office applications, SAP knowledge is an advantage
  • Fluent French and advanced English is a must – daily communication with foreign customers
  • A team player, customer focus

We offer

  • Motivating and challenging job in the growing company – a world leader in its field
  • Open and friendly culture and colleagues
  • Comfortable working environment
  • Yearly bonus
  • Supplementary pension schemes
  • Meal vouchers
  • 5 weeks of vacation,
  • Wellness vouchers
  • Trainings
  • Language courses
  • Workplace: Holandská, Brno

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