You will gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications).
You will resolve problems with customers via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills.
You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
You will provide technical training (Shadowing) for newcomers
You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.
Process any special requests
- Basic computer literacy with a working knowledge of the Microsoft Office Package.
- Demonstrates ability to articulate technical issues, strong customer service and communication skills.
- Interest in Technology and willingness to learn and develop new skills
- Upper-intermediate English (min B2)
- French on advanced level
- Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone
- Autonomous, creative team player in a multicultural environment
- Goal-oriented personality
- Strong communication skills
We will appreciate:
– Previous experience in Support Center / Helpdesk environment
– Networking and/or Wireless infrastructure skills
– Knowledge of mobile computing technologies and operating systems
– Knowledge of remote tools
• Continuous training and development (courses in IT, networking, management etc.)
• Competitive salary and target driven bonuses
• Life & pension insurance contribution
• 5 weeks of paid vacation per year
• Contribution to lunches in our canteen
• Fitness program – Multisport cards
• FREE Language courses
• Cafeteria Portal
• Banking benefits
• Volunteering and Charity programs
• Fruit days
• Modern Offices
• A dynamic and multicultural working environment
• and many others…