Overview

Job description

As Technical Support Agent you will be responsible for:

* Provide telephone and remote support across various technologies

* Troubleshoot incidents

* Manage ongoing vendor related technical escalations through to completion

* Monitor progress against customer SLA’s using GSOA systems

* Maintain and develop technical skills / certifications as advantage to support new and existing customers

Requirements

What would make you a good fit for this role?

* Experience within a basic networking

* 1+ years’ experience required in call centre managed services / services delivery environment – the advantage would be an experience from an IT company

* English B2 + advanced German or Dutch or French language

* Perfect customer focus and analytical thinking – that’s all what you need :)

 

We offer

We can offer a rich package of benefits and conditions:

* Great salary conditions + 10% annual bonus

* Permanent contract, beautiful offices environment in Prague

* Opportunities for a personal and professional development

* Meal vouchers, 5 weeks of holiday

* Mobile phone, notebook

* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

* Language courses, and much more…

 

In case of your interest do not hesitate and apply to this great opportunity. Applications and CV are required in English, please.