Job description

As IT Service Desk Specialist you will be responsible for:

  • Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  • External / internal communications with other teams
  • Monitor progress against customer SLAs using GSOA systems
  • Highlight errors/discrepancies in the customer data (CRM + Documentation)
  • Participate in the delivery of other managed services


Your experience and knowledge:

  • 1,5+ years of professional experience in customer service field
  • 1+years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation
  • Advanced in English and German language
  • Perfect customer focus and analytical thinking

We offer

We can offer:

  • Great salary conditions + 10% annual bonuses
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday, mobile phone, notebook
  • 3 sickdays, contribution for public transport ticket + pension insurance / 1000,- CZK monthly
  • Language courses, providing certificates
  • Relocation package
  • Opportunity to study at a corporate university


Send me your CV in English, please, and I’ll connect to you to discuss the details. Looking forward to hearing from you soon!

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

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