Overview

Job description

As Technical Support Agent you will be responsible for:

* Provide telephone and remote support across various technologies

* Troubleshoot incidents

* Manage ongoing vendor related technical escalations through to completion

* Monitor progress against customer SLA’s using GSOA systems

* Maintain and develop technical skills / certifications as advantage to support new and existing customers

Requirements

What would make you a good fit for this role?

* Experienced with Cisco any components – advantage, CCNA knowledge it’s more than welcome but not necessary

* 1+ years’ experience required in call centre managed services / services delivery environment within a medium to large IT organisation.

* English B2 and advanced German language

* Perfect customer focus and analytical thinking – that’s all what you need :)

 

We offer

We can offer a rich package of benefits and conditions:

* Great salary conditions + 10% yearly/annual bonus

* Permanent contract, beautiful offices environment in Prague

* Opportunities for a personal and professional development

* Meal vouchers, 5 weeks of holiday

* Mobile phone, notebook

* 3 sickdays, contribution for public transport ticket, contribution for pension insurance 1000 czk/monthly

* Language courses, and much more…

 

In case of your interest do not hesitate and apply to this great opportunity. Applications and CV is required in English, please.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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