Overview

Job description

AS TECHNICAL SUPPORT AGENT YOU WILL BE RESPONSIBLE FOR:

  •  Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
  •  External/internal communications with other teams
  •  Monitor progress against customer SLAs using GSOA systems
  •  Highlight errors/discrepancies in the customer data (CRM + Documentation)
  •  Participate in the delivery of other managed services

Requirements

YOUR EXPERIENCE AND KNOWLEDGE:

  •  +1,5 year’s of technical IT experience
  •  Perfect customer focus and analytical thinking
  •  years of professional experience in customer service field
  •  1+years’ experience required in call center managed services/services delivery environment within a medium to large IT organization
  •  Advanced in English and German language

We offer

WE CAN OFFER A RICH PACKAGE OF BENEFITS AND CONDITIONS:

  •  Great salary conditions + 10% annual bonuses
  •  Permanent contract, beautiful offices environment in Prague
  •  Sophisticated training and professional IT certifications
  •  Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,…)
  •  Opportunities for a personal and professional development
  •  Meal vouchers, 5 weeks of holiday, development courses
  •  Mobile phone, notebook
  •  3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!