Overview
Get your foot in 3rd level technical support and become a subject matter expert in a selected area
Learn something new every day while helping the world run better.
Job description
• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
• Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible.
• Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released.
• Create Knowledge Base Articles and Wiki documents.
• Create Code Corrections and collaborate with Product Area Leads and the Engineering team.
• Collaborate with other internal cross-functional and global teams.
• Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity.
• Maintain and follow a personal development plan by leveraging formal training and knowledge plans.
• Perform other duties as per individual agreement.
Requirements
• Bachelor’s degree, preferably in Information Technology or Computer Science, and experience in Product Support, Software Development, IT, or Quality Assurance.
• Advanced English proficiency.
• Excellent written and oral communication skills; ability to listen and work with customers in real time.
• Ability to effectively handle difficult and challenging customer interactions while maintaining professionalism and composure.
• Strong willingness to learn and grow.
Nice to have: reading SQL, Java, JavaScript, or other programming languages, Splunk, Dynatrace, LLM, BTP, API.
We offer
• Yearly bonuses
• Paid sick days and fully refunded sick leaves
• Flexible start and end of working hours
• Contributions to pension and life insurance
• Meal vouchers
• 5 weeks of holidays
• Educational courses, coaching, and mentoring opportunities
• Free massage sessions
• Cafeteria plan
• Free access to fitness studio
• Generous employee shares program
• And more attractive benefits
About Manpower
Driving business success. Accelerating personal success.
For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.
We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.
Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.
