Overview

Job description

Are you an IT-oriented person?

Do you like to solve wide range of problems?

Do you like each of your days to be different?

If you answered YES to these questions, then apply for the role of Technical Support Specialist!

In this role you will become a member of a team of speacialists supporting the EMEA region. Your key activities will be communication and understanding of customers’ problems and finding suitable solutions.

You will be responsible for:
– daily communication with employees from accross Europe to help solve IT-related issues with HW, SW, IS, network, etc.
– database update
– problem tracking and diagnosing
– working in a team but responsible for individual cases

Requirements

– high school or B.A. degree in IT
– previous experience from technical support (2 years and more)
– fluent English (speaking and writing); French or Dutch would be nice to have
– ability to understand and solve clients’ technical problems via phone call (therefore effective communication skills are a must)
– understanding of technologies and hardware support
– effective problem solver and proactive person with analytical thinking abilities
– work independently yet part of a team

Benefits

– Flexible working hours (fix hours between 10 – 16h)
– Occasional work from home
– 5 weeks of vacation
– 5 sick days
– Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
– Meal vouchers – 100 CZK
– Contributions to accident and life insurance
– Contributions to the pension (3% from salary)
– Refreshments on the workplace (fruit and very good coffee)
– Corporate events

Note for candidate

Send us your CV in English and Czech if you have one.

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