A well-established, gradually growing international company that is currently looking for Technical Support Specialist!
Responsibilities for this role consists of:
– Provide assistance and specialized guidance in the establishment of processes and standards for all elements of Services
– Assist the team in the practical translation of strategic goals
– Handle regular service inquiries, respond to questions, and, if feasible, fix problems or assist in problem resolution through close coordination with next-level support and/or specialists.
– Carry out user administration duties (e.g., access management).
– Analyze error messages and inquiries
– Track service requests and troubleshoots
– Assist with quarterly cost and efficiency evaluations in order to achieve productivity goals.
– Assist people with cost budgeting, control, and assessment of services/processes/continuous development in range.
– Relevant expertise in a technical or/and IT industry, preferably in a corporate setting
– Analytic and creative thinking abilities are essential.
– Knowledge of Microsoft Office, particularly MS Excel and MS Outlook
– Excellent communication skills
-Advanced level of English: both spoken written
– Meal vouchers
– Referral bonuses
– Multisport card
– Refreshment in the office
– Work on interesting projects
– Professional development
– Active use of foreign languages
– Competitive salary and many other interesting benefits
– Sick days
Note for candidate
Send us your CV in English and Czech if you have one.