Overview

Job description

A well-established, gradually growing international company that is currently looking for Technical Support Specialist!

Responsibilities for this role consists of:
– Provide assistance and specialized guidance in the establishment of processes and standards for all elements of Services
– Assist the team in the practical translation of strategic goals

– Handle regular service inquiries, respond to questions, and, if feasible, fix problems or assist in problem resolution through close coordination with next-level support and/or specialists.

– Carry out user administration duties (e.g., access management).

– Analyze error messages and inquiries
– Track service requests and troubleshoots

– Assist with quarterly cost and efficiency evaluations in order to achieve productivity goals.

– Assist people with cost budgeting, control, and assessment of services/processes/continuous development in range.

Requirements

– Relevant expertise in a technical or/and IT industry, preferably in a corporate setting 

– Analytic and creative thinking abilities are essential.

– Knowledge of Microsoft Office, particularly MS Excel and MS Outlook
– Excellent communication skills

-Advanced level of English: both spoken written

Benefits

– Meal vouchers
– Referral bonuses
– Multisport card
– Refreshment in the office
– Work on interesting projects
– Professional development
– Active use of foreign languages
– Competitive salary and many other interesting benefits
– Sick days

Note for candidate

Send us your CV in English and Czech if you have one.

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