Overview

Job description

As Unified Communications Engineer you will be responsible for:

* The role is responsible for providing a professional second-line remote technical support and engineering service to clients by proactively identifying and resolving technical incidents and problems
* Monitor infrastructure – ensure that assigned infrastructure at the client site is configured, installed, tested and operational
* Identify problems and errors – log all such incidents in a timely manner with the required level of detail with all the necessary. Liaise with all stakeholders including client IT environments, vendors,..
* Ensure resolution of incidents and requests – investigate second line support calls assigned to them and identify the root cause of incidents and problems
* Escalate requests and exceptions to the 3nd line support team
* Incident management – will take responsibility receiving calls and incidents at the services desk. Assist in analysing, assigning and escalating the support calls

Requirements

What would make you a good fit for this role?

* 2+ years experience required in unified communications (voice) administration or support
* Experience supporting clients with any of the following technologies: Cisco, Polycom, Tandberg, Alcatel, Aurenz, Voxtron Callcentre, Audiocodes, ACME Packet or Microsoft Lync/ Skype for Business
* Proficiency in English & any European language (Spanish, French, German or Dutch, Czech) is required
* Any certifications in the above mentioned technologies would be advantageous

We offer

We can offer a rich package of benefits and conditions:

* Great salary conditions + 10% yearly bonuses
* Permanent contract, beautiful offices environment in Prague
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday
* Mobile phone, notebook
* 3 sickdays, contribution for public transport ticket, contribution for pension insurance 1000 czk/monthly
* Language courses, and much more…

In case of your interest do not hesitate and apply to this great opportunity. Applications and CV is required in English, please.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.


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