Overview

Job description

As Visual Communications 1st Line Support Engineer you will be responsible for:

  • Accountable for all 1st line client communications via video and teleconferencesSchedule, operate and monitor concierge bookings
  • Performing release management across hosted and client video networks
  • Troubleshooting, handling technical issuesService for Visual Communication
  • Technical Transition of new endpoints

Requirements

Your core skills would be:

  • Excellent interpersonal, customer service and communication skillsKnowledge of Video conferencing experience but not necessary
  • Problem solving skills
  • 1+ year working within a service desk or Incident management environment
  • Basic understanding of networking, basic Audio Visual knowledge
  • Advanced in English language (daily using with clients)

We offer

We can offer:

  • Great salary conditions + 10% yearly bonuses
  • Permanent contract, beautiful offices environment in Prague
  • Opportunities for personal and professional development
  • Meal vouchers, 5 weeks of holiday
  • Mobile phone, notebook3 sickdays, contribution for public transport ticket, contribution for pension insurance
  • Language courses, and much more…