Overview

Webhelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

 

Customer Service for HBO with Polish

 

Join the fascinating and ever-changing digital media world!

Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner HBO GO, the online streaming service of the digital media giant HBO.

 

What you will do in this role
Answer phone calls, e-mails, and messages on social media from customers
Help customers with issues related to the service
Inform customers of promo events
Work shifts: morning 10:00-18:45, afternoon 14:15-23:00, weekends and bank holidays 12:00-18:00
Phone calls are inbound, no cold-calling
Suitable for people without experience

 

Requirements
Good computer skills and good knowledge of MS Office
Ability to quickly identify customers’ problem and needs
Ability to set priorities and manage daily responsibilities effectively
A client-oriented approach, patience, and strong communication skills
Team players with the ability to also work independently
Native Polish and communicative level of English in both oral and written form

Offer
Free HBO subscription for employees
Competitive salary
Daily use of foreign languages
Extensive Training and development program on products, tools, and processes
Meal vouchers at the value of 109,00 CZK (55% covered by the employer, 45% by the employee) for every working day of each month
Multisport card
Interactive activities: team-building, company parties, sports, etc.
Opportunity to develop a career within a multinational environment

 

If you are interested in our offer, please apply now!

About Webhelp Enterprise Sales Solution

Webhelp Enterprise Sales Solutions

WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.