Overview

Workster is partnering with a global leader in customer experience management to recruit Czech-speaking Customer Support Agents for world-renowned gaming and betting brands.

This is your chance to turn your passion for gaming into a career abroad! 🌍
Join an international team based in Varna, Bulgaria – one of Europe’s most dynamic seaside cities – and be part of an industry that’s constantly growing, evolving, and redefining entertainment.

🎯 Your Role
As a Player Experience Specialist, you’ll be the friendly face behind the screen, helping Czech-speaking players enjoy a seamless gaming journey.

  • 🕹️ Support customers with account setup, verification, payments, and bonus-related queries.
  • 💬 Communicate via chat and email (and later possibly by phone or social media).
  • 🔧 Solve issues quickly and efficiently, ensuring every player leaves with a smile.
  • ❤️ Build trust with customers through clear, empathetic, and personalized communication.
  • 🚀 Share insights to improve internal processes and enhance the overall player experience.

💡 What You Bring

  • Czech native level and good English skills (B2+).
  • Excellent communication and problem-solving skills.
  • Interest in gaming or sports – or simply curiosity to learn more!
  • Positive attitude, empathy, and adaptability in a multicultural team.
  • Previous customer service experience is an advantage, but not a must.

🌍 The Offer

  • ✈️ Full relocation package from the Czech Republic to Bulgaria – everything is taken care of by the company!
  • Paid flight tickets, airport pickup, and 21 days of hotel accommodation on arrival.
  • Local support with paperwork, finding an apartment, and settling in.
  • 💼 Stable international career in one of the world’s largest CX companies.
  • 📚 Paid training & continuous learning to help you succeed and grow.
  • 🌴 On-site work in Varna, just minutes from the Black Sea coast.
  • 💰 Competitive salary, benefits, and career development in a growing global organization.
  • 🤝 Multicultural and friendly team environment where you can build lifelong connections.