Overview

Overview
We have an opportunity for a customer specialist to join our outstanding team supporting German language. We´d love to find someone with the ability to learn quickly and coordinate information effectively to generate deep customer insights. Your responsibility will include administrating our internal system and providing support to our partners and business customers when placing their orders for repairs. Representative works under close supervision to answer routine questions regarding company products and services and responds to customers by following standard scripts and procedures.

This is a great opportunity for skilful language enthusiasts!

Responsibilities
Answers initial customer calls and answers general questions
May require deviation from standard screens, scripts and procedures
Directs callers to appropriate resources and personnel
Determines appropriate solutions and responses
Gathers information from internal resources to answer customers questions
Documents customer concerns and escalates concerns to appropriate channels in a timely manner
Demonstrates strong customer service, communication and problem-solving skills

Qualifications
High school or equivalent
Experience in customer support is an advantage, but this position is suitable for graduates
Proficiency in English and German languages – you will use both with our customers and your colleagues!
Another EU language as French, Spanish, Italian is a big advantage, but not necessary
Beginner level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values/orientation and communication skills – you are talkative, teammate and willing to learn new things

BENEFITS
5 weeks of vacation, 5 sick days and 2 volunteer days paid off
Multisport card at a reduced price
Meal contribution
Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
Annual bonuses based on financial results
Yearly salary increases according to individual performance
Employee referral bonus for bringing New Talent to Zebra
Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
Life & Pension insurance contribution
Company preschool (in Czech or in English)
New modern and multifunctional workplace at Vlněna Office park in the city centre
Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)

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About Zebra Technologies

We are Zebra Technologies. We build today, so we can create tomorrow.

Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.

Our solutions are used by BMW, Amazon, DHL, Tesco’s and numerous hospitals all over the world and even the NFL! Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.

Send us your CV in English. Be part of Zebra family.