Overview

Overview
The Contract Administration team is responsible for the accurate entry of Zebra Service Contract information into Zebra’s system. They act as a subject matter specialists on all matters related to the service contract, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities
Learns and applies knowledge of Zebra’s systems, process and philosophies around the management of Service Contracts
Enters new service contract data into the system, ensuring data accuracy and process adherence
Meets or exceeds all departmental or individual metrics associated with performance against service level agreements such as 3 Business Day turnaround time on contracts, responding to customers within 24 hours
Provides price quotes on service contracts on request
Ensures accurate recording, tracking and filing of all assigned contracts
Responds to the customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
Raises any new or complex problems to management for assistance
May cooperate with other internal departments regarding order status, invoicing, discounts, resolution of issues, etc.

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About Zebra Technologies

We are Zebra Technologies. We build today, so we can create tomorrow.

Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.

Our solutions are used by BMW, Amazon, DHL, Tesco’s and numerous hospitals all over the world and even the NFL! Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.

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