Customer Support Professional with Serbian

Job description

Do you have a passion for the world of entertainment? If so, this job position will be of great value and interest to you! Here at Grafton, one of our clients within the field of business outsourcing is currently seeking candidates to join their team as a Customer Support Professional.

This position is unique and catered towards individuals who have the itch to explore and gain experience within the entertainment industry.

Daily activities range from supporting customers and offering a high and professional level of expertise and understanding of application infrastructures and interfaces. Regarding the technical issues, no need to sweat! You will be given various resources and on-boarding training in tech support and resolution to install more confidence in the expertise you provide to customers. Don‘t hesitate, this position is available to a wide range of individuals, even fresh graduates!

Main Responsibilities:
– Being a contact person for customers to provide product oriented support
– Preparation and contribution to reports
– Participating and managing of inbound calling under supervision
– Accurately and concisely document customer feedback and any troubleshooting completed during the call, escalating to the second line of IT support
– Assisting the supervisor with ad hoc duties and customer requests

Requirements

– Excellent communication skills and a professional approach towards customers
– Fluent in English and native Serbian
– Work experience in a multinational company or customer service is a great plus
– Computer skills – MS Office (intermediate knowledge)
– Time flexibility (shift work)

Benefits

– Language courses offered
– Multisport card
– Meal vouchers
– Corporate events
– Modern offices and international work environment
– Extensive onboarding training programs
– Great coffee and tea provided in kitchens for all employees
– Fresh fruit delivery

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Customer Support Professional with Serbian

Job description

Do you have a passion for the world of entertainment? If so, this job position will be of great value and interest to you! Here at Grafton, one of our clients within the field of business outsourcing is currently seeking candidates to join their team as a Customer Support Professional.

This position is unique and catered towards individuals who have the itch to explore and gain experience within the entertainment industry.

Daily activities range from supporting customers and offering a high and professional level of expertise and understanding of application infrastructures and interfaces. Regarding the technical issues, no need to sweat! You will be given various resources and on-boarding training in tech support and resolution to install more confidence in the expertise you provide to customers. Don‘t hesitate, this position is available to a wide range of individuals, even fresh graduates!

Main Responsibilities:
– Being a contact person for customers to provide product oriented support
– Preparation and contribution to reports
– Participating and managing of inbound calling under supervision
– Accurately and concisely document customer feedback and any troubleshooting completed during the call, escalating to the second line of IT support
– Assisting the supervisor with ad hoc duties and customer requests

Requirements

– Excellent communication skills and a professional approach towards customers
– Fluent in English and native Serbian
– Work experience in a multinational company or customer service is a great plus
– Computer skills – MS Office (intermediate knowledge)
– Time flexibility (shift work)

Benefits

– Language courses offered
– Multisport card
– Meal vouchers
– Corporate events
– Modern offices and international work environment
– Extensive onboarding training programs
– Great coffee and tea provided in kitchens for all employees
– Fresh fruit delivery

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Junior Account Manager with Serbian

Job description

This is a vital role in a sales team, where you will cooperate with priority accounts on various campaigns and build a strong professional relationship. Seize this opportunity to develop your account management skills in a technical and IT environment.

Here in Grafton, one of our clients, who is currently leading in the field of business outsourcing is looking for candidates to join their team as a Junior Account Manager. Their services range across different industries such as technology, sales, and IT field.

As an Account manager your responsibilities will include:

– Solving customer issues via phone or email (providing them with knowledge regarding the licensing programs, products or pre-sales )
– Building strong professional relationships with clients and account managers, recognize the possibilities of improving cooperation with the customers
– Connecting priority accounts according to campaign strategies
– Executing current licensing programs and campaigns through CRM activities (e.g. MMRP and T-36).
– Pre-sales preparation (agreeing sales, prices, contracts, and payments)

Requirements

– Customer service/sales experience is a plus
– Fluent English (reporting to English speaking management) + fluent Serbian
– Interest in IT,sales, customer service, sales or account management is a plus

Benefits

– Multisport card
– Fit stop (twice per week)
– Meal vouchers of 109 CZK
– Fresh fruit delivery
– Language courses
– Modern offices and international work environment
– Extensive training

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