Overview

Ready to take your technical support expertise to the next level? Join a global technology leader that empowers businesses worldwide to work smarter and faster. We’re looking for an experienced L2/L3 Technical Support Specialist who thrives on solving complex challenges and making a real impact for enterprise customers.

In this hybrid role based in Prague, you’ll become a trusted expert for advanced customer support, working with sophisticated solutions used by some of the world’s largest organizations. If you enjoy deep technical problem-solving, collaborating across international teams, and using your English daily, this is your chance to step into a truly global environment where your knowledge matters.

Job description

  • Provide solution to complex technical issues impacting customers’ business processes.
  • Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.
  • Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released.
  • Create Code Corrections, collaborate with Product Area Leads and Engineering team.
  • Collaborate with other internal cross-functional and global teams.

Requirements

  • A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, Technical support or Quality Assurance.
  • Advanced English.
  • Excellent written and oral communication skills; ability to listen and work with customers in real-time.
  • Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.
  • Technical acumen and understanding of SQL, technical troubleshooting, programming language and experience in testing is advantage.
  • Willingness to learn and grow.

We offer

  • Full-time employment contract.
  • Meal vouchers (90 CZK/day covered by the company).
  • 5 weeks holidays.
  • Homeoffice 2 days/week.
  • Annual bonuses.
  • 6 sick days.
  • Monthly cafeteria card points.
  • MultiSport card option.
  • Paid sick leave (100% salary) up to 15 days/year.

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.