Overview
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Specialist with Czech and English, you will:
- Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks
We’re looking for someone with:
- High attention to detail
- Comfortable processing sensitive information
- Strong ability to defend decisions and provide context with logical reasoning
- Ability to identify patterns in behavior to enhance decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required qualifications:
- Fluent in Czech
- B2 or higher English language skill
In return, we will give you:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
With the provided opportunity, you’ll enjoy all the benefits from our incredible TELUS Tower office in Sofia – such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients’ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
About TELUS Digital Bulgaria
About TELUS Digital Bulgaria
TELUS Digital Bulgaria is the largest employer providing digital customer experience solutions and support. With a team of over 4,500 people in Sofia and Plovdiv, TELUS Digital Bulgaria is the biggest employer in the Customer Experience (CX) industry and the Business Process Outsourcing (BPO) sector in Bulgaria. The total number of our employees globally is over 70,000. The company offers the opportunity for remote work, flexible working hours, and projects in the field of fintech, high-tech, tourism and hospitality, healthcare, and the game industry.
TELUS Digital Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 50 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, office massages, Multisport card, and others. These are just some of the things that make us "the feel good company".
As a TELUS Digital team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. During our TELUS Days of Giving we put aside our daily work to contribute to the local communities.
