Overview

Are you someone who enjoys solving technical problems, helping customers, and learning new technologies?

We’re looking for an Associate Solution Support Engineer to join an international support team delivering high-quality technical assistance to enterprise customers. In this customer-facing support role, you’ll investigate technical issues, guide users through solutions, and collaborate with internal teams to ensure an excellent customer experience.

This is an excellent opportunity for someone who enjoys combining customer communication with technical troubleshooting in a global environment.

Job description

  • Provide technical guidance and support to customers via phone, chat, and web-based communication tools.
  • Investigate, troubleshoot, and resolve product and solution-related issues.
  • Perform root cause analysis and recommend effective solutions.
  • Collaborate with internal teams to ensure timely issue resolution.
  • Document solutions, best practices, and troubleshooting guides to strengthen self-service support channels.
  • Contribute to knowledge management initiatives and continuous improvement activities.
  • Proactively identify potential risks and help prevent future incidents.
  • Build strong relationships with customers by delivering an excellent support experience.
  • Continuously learn new technologies, products, and support processes through mentoring and training.

Requirements

  • Technical background through a university degree, vocational education, or relevant experience in IT.
  • Strong interest in technology and technical problem-solving.
  • Excellent communication skills and willingness to work in a customer-facing support environment.
  • Motivation to learn new processes, software products, and technologies.
  • Ability to work independently on assigned tasks while collaborating effectively within a team.
  • Good analytical and troubleshooting skills.
  • Professional level of English (written and spoken) is required.
  • Additional languages such as German, Spanish, or French are an advantage.
  • Experience with Java, SQL, or other technical technologies is a plus but not required.

We offer

  • A great opportunity to launch and develop your IT career.
  • Structured onboarding and mentoring from experienced colleagues.
  • Exposure to enterprise technologies and international customers.
  • Continuous learning and professional development opportunities.
  • Collaborative and supportive team environment.
  • Hybrid work model after onboarding period (up to 2 days per week from home, depending on business needs).

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.