Overview

Job Title: Expert Helpdesk Retail Support
Location: Prague 4, Czech Republic (Office-Based)
Contract Type: Full-Time, 1-Year Fixed Term (with potential extension)


About the Role
We are currently seeking an Expert Retail Support for a leading international company in the energy sector. This role is ideal for candidates with strong analytical and administrative skills who are detail-oriented, highly organized, and proficient in Excel. While this position involves some technical aspects, it is not an IT-focused role.

As an integral part of the Retail Support team, you will collaborate closely with retail sales managers and other departments to ensure smooth operations, accurate data management, and effective support for a network of retail stations. Fluent English is essential, as the role requires regular cooperation with international stakeholders.

Job description

Key Responsibilities:

  • Operational Support:
    • Provide daily support to internal retail teams, partners, and 3rd parties on various operational tasks (e.g., inventory, supplies, recruitment, complaint handling).
    • Act as the primary point of contact (SPOC) for retail-related queries.
  • Data and IT Management:
    • Maintain and update data in key retail support tools (e.g., RISI, Contractus, SAP).
    • Act as a key user for specific IT systems, including testing system updates before launch.
    • Monitor point-of-sale (POS) transactions and resolve errors.
  • Reporting and Analysis:
    • Prepare regular and ad-hoc reports and analyses to support stakeholders.
  • Administrative and Compliance Support:
    • Manage contracts, permits, and documentation in line with local legal requirements.
    • Support audits and internal controls processes.
  • Project Involvement:
    • Assist with optimization and digitalization initiatives.

Requirements

Qualifications and Requirements:

  • University degree in Economics, Business, or a related field.
  • Minimum 3 years of professional experience in a similar role.
  • Fluent in Czech (C2) and English (C1) (written and spoken).
  • Proficiency in MS Office (advanced Excel is a must); SAP knowledge is an advantage.
  • Strong analytical mindset with excellent attention to detail.
  • Technical affinity and problem-solving skills.
  • Exceptional organizational skills and time management abilities.

We offer

  • 5 vacation weeks
  • meal vouchers
  • 2 HO/week
  • Product Discounts
  • 20% annual bonus

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About Manpower

Driving business success. Accelerating personal success.

For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.

We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.

Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.