Overview
We are searching for a dedicated and skilled team member for the position in B2B customer service for our client, a world market leader in the oil and gas industry. If you are ready to become a reliable point of contact for English and Italian speaking customers and suppliers, apply now.
Job description
- Making sure your assigned customers and suppliers are given a great customer experience
- Communicating with customers and suppliers over the phone and by email regarding orders, invoices and payment completion
- Making sure order management, invoicing and system support issues are worked on in a timely manner
- Following up on customer and supplier issues and investigating the root cause.
- Communicating with Sales and other functions regarding potential financial issues
- Monitoring and maintaining KPIs regarding customer service processes
Requirements
- A completed bachelor or master’s degree
- At least 1 year experience in B2B customer service, logistics or order management
- Fluency in English and Italian is essential
- Great communication skills and customer focus
- Good time management and team spirit
We offer
- Onsite work in a multinational team for a global company
- Competitive salary
- 120 CZK meal vouchers fully compensated by the company
- 5 weeks of holidays
- Annual bonus paid out in your January salary
- Recognition award in the form of Flexi Pass vouchers
- Possibility to get a MultiSport card
- Covering the first 2 days of sickness with 100% of the salary
- „Floating holidays“ – fully paid days off as a compensation for a public holiday during the weekend
About Manpower
Driving business success. Accelerating personal success.
For more than 70 years, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities, and providing companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line. We started with a single office as a temporary staffing service – perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, workforce programs and workforce insight and innovation – all designed to optimize human potential and provide businesses with a key competitive advantage.
We began as an industry pioneer. And we remain at the forefront as a recognized thought leader in the changing world of work. With our global presence and local expertise, and by leveraging the peerless expertise of our parent company, ManpowerGroup, we influence how people and companies work now and how they will work in the future. Few companies can match Manpower’s history of growth – or our continued progress as we enter the Human Age.
Take a look at where we’ve been and who we are today. Our presence. Our leaders. Our vision and values. You’ll see an unwavering commitment to our clients’ and candidates’ success.