Job description

Do you speak advanced German? Do you have experience from customer service and are you interested in HR? Would you like to work from home?

If yes, we are looking forward to your CV!

Job tasks:
– First point of contact for employees and managers via phone, email or chat
– Log contacts into case management system
– Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures
– Escalate queries that cannot be resolved
– Identify gaps in the supporting documentation and cooperate on improvement of processes
– Reporting

Start: asap
Location: Prague 8 and home office/fully remote
Contract for one year with possibility of prolongation.
Working schedule: full time (40 h/w)


– Fluent English and advanced German (B2)
– Previous experience with customer service
– Solid command of MS Excel and Word
– Willingness to work in shifts
– Pro-active and communicative personality
– Necessary to work in the Czech Republic


– 5 weeks of paid holiday
– Meal vouchers/home office allowance
– Multisport card

Note for candidate

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/en/job-search

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